Terms & Conditions
The website:
(Hereinafter referred to as the “Platform”)
Is an initiative of:
CHRISTIAN ANDRE
Sint-Antoniusstraat 68, 2000 Antwerp
Company number (CBE-number): 1009989635
E-mail: info@studiochristianandre.com
Phone: +32 493 93 84 69
(Hereinafter referred to as "us" or "CHRISTIAN ANDRE" or the "Seller")
I. GENERAL TERMS OF USE
1. Scope
These general terms of use (hereinafter referred to as the “General Terms of Use”) apply to every visit or use of the Platform by an internet user (hereinafter referred to as the "User").
By visiting or using the Platform, the User acknowledges that they have read these General Terms of Use and explicitly accepts the rights and obligations stated therein.
By way of exception, the provisions of the General Terms of Use may be waived by a mutual written agreement. Such deviations may involve modifying, supplementing, or deleting the provisions to which they apply and shall not affect the application of the other provisions of the General Terms of Use.
We reserve the right to amend our General Terms of Use at any time and without prior notice, but we commit to applying the provisions in effect at the time the User used the Platform.
2. Platform
A. Accessibility and Navigation
We take all reasonable and necessary measures to ensure the proper functioning, security, and accessibility of our Platform. However, we cannot provide an absolute guarantee of its operation, and our actions should therefore be understood as a best-effort obligation.
The use of the Platform is always at the User’s own risk. We are not liable for damages that may result from any malfunctions, interruptions, defects, or even harmful elements on the Platform.
We reserve the right to restrict access to the Platform or to interrupt its operation at any time without prior notice.
B. Content
CHRISTIAN ANDRE largely determines the content of the Platform and takes great care of the information on it. We take all possible measures to keep our Platform as complete, accurate, and up-to-date as possible, even when information is provided by third parties. We reserve the right to modify, supplement, or remove the Platform and its content at any time without incurring any liability.
CHRISTIAN ANDRE cannot provide an absolute guarantee regarding the quality of the information on the Platform. As a result, this information may not always be complete, accurate, sufficiently precise, or current. Consequently, CHRISTIAN ANDRE cannot be held liable for any damage, direct or indirect, that the User may suffer as a result of the information provided on the Platform.
If any content on the Platform violates the law or the rights of third parties, or is against public morals, we ask any User to notify us as soon as possible by email, so that we can take appropriate action.
Any download from the Platform is always at the User’s own risk. CHRISTIAN ANDRE is not liable for any damage, direct or indirect, resulting from such downloads, such as the loss of data or damage to the User's computer system, which are the sole and exclusive responsibility of the User.
3. Links to Other Websites
The Platform may contain links or hyperlinks to external websites. Such links do not automatically imply a relationship between CHRISTIAN ANDRE and the external website or even an implicit agreement with the content of these external websites.
CHRISTIAN ANDRE has no control over these external third-party websites.
We are therefore not responsible for the safe and proper functioning of the hyperlinks and their end destination. Once the user clicks on the hyperlink, they leave the Platform. We cannot be held liable for any subsequent damages.
4. Intellectual Property
The structure of the Platform, as well as the content, texts, graphics, images, photos, sounds, videos, databases, computer applications, etc., which make up the Platform or are accessible via the Platform, are the property of CHRISTIAN ANDRE or have been licensed to CHRISTIAN ANDRE, and are protected by the applicable intellectual property laws.
Any display, reproduction, adaptation, or partial or full exploitation of the content, trademarks, and services offered by the Platform, in any way, without prior, express, and written consent from CHRISTIAN ANDRE, is strictly prohibited, except for elements expressly designated as 'royalty-free' on the Platform.
The User of the Platform is granted a limited right to access, use, and display the Platform and its content. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal and non-commercial purposes. Unless otherwise agreed in writing, the User is not permitted to modify, reproduce, translate, distribute, sell, or communicate the protected elements to the public, in whole or in part.
The User is prohibited from entering data on the Platform that would alter or could alter the content or appearance of the Platform.
When the User provides feedback, creative ideas, adjustments, suggestions, plans, sketches, or other material to CHRISTIAN ANDRE, the User agrees that we may use this information without the User's approval. This information then becomes the property of CHRISTIAN ANDRE, and no reference to the User will be made.
5. Applicable Law and Jurisdiction
These General Terms of Use are governed by Belgian law.
In the event of a dispute and in the absence of an amicable solution between the parties, the dispute will be submitted to the competent courts of the judicial district where CHRISTIAN ANDRE's registered office is located.
6. Other Provisions
CHRISTIAN ANDRE reserves the right to modify, expand, delete, restrict, or interrupt the Platform and associated services at any time, without prior notice and without liability.
In the event of a breach of the General Terms of Use by the User, CHRISTIAN ANDRE reserves the right to take appropriate sanctions and compensation measures. CHRISTIAN ANDRE reserves the right to temporarily or permanently deny the User access to the Platform or our services. These measures may be taken without giving reasons and without prior notice. They do not result in any liability for CHRISTIAN ANDRE or any entitlement to compensation.
The illegality or invalidity, whether complete or partial, of any provision of our General Terms of Use will not affect the validity and application of the other provisions. In such a case, we have the right to replace the provision with another valid provision that serves the same purpose.
II. GENERAL SALES TERMS
1. Scope
These general sales terms (hereinafter referred to as the “General Sales Terms”) define the mutual rights and obligations in case of the purchase of products or services by a User (hereinafter referred to as "Customer" for the purposes of the General Sales Terms).
The General Sales Terms express all the obligations of the parties involved. The Customer is deemed to accept them without reservation, failing which their order will not be validated.
Exceptions to the provisions of the General Sales Terms may be made in exceptional cases, provided that these exceptions are agreed upon in writing. Such deviations may involve modifying, adding, or deleting the provisions to which they relate, and shall not affect the application of the other provisions of the General Sales Terms.
CHRISTIAN ANDRE reserves the right to amend the General Sales Terms from time to time. The changes will apply as soon as they are posted online and will be applicable to every purchase made after that date.
2. Products and Services
Certain products and services may be exclusively available on our website. These products and services may have limited availability and are subject to our return and refund policy.
The products are displayed in the best possible way. This applies both to the different types of materials as well as colors and finishes. We cannot guarantee that these images will be clearly displayed on your computer.
We do our best to provide as much information as possible on our website. We may update and modify this information at any time and are not obliged to send updates about these changes.
We reserve the right to stop production of certain products. In addition, we are not obliged to sell to any particular party. We reserve the right to refuse sales to certain customers, regions, or jurisdictions.
3. Online Webshop (Future-Oriented)
Through the Platform, the Seller provides the Customer with an online portal that showcases the offered products or services. The representation of the offered products or services (e.g., via photos) does not hold any contractual value.
The products or services are described and presented with the greatest possible accuracy. In the case of errors or omissions in the presentation, the Seller cannot be held liable.
The products and services are offered within the limits of their availability.
The prices and taxes are listed in the online store.
4. Online Ordering (Future-Oriented)
The Customer has the opportunity to complete an order online via an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.
To validate their order, the Customer must accept these General Sales Terms by clicking on the indicated area.
The Customer must provide a valid email address, billing details, and, if applicable, a valid shipping address. All communication with the Seller can be conducted via this email address.
Furthermore, the Customer must select the delivery method and validate the payment method.
The Seller reserves the right to block the Customer's order in case of non-payment, an incorrect address, or any other issue attributable to the Customer until the problem is resolved.
5. Pricing
The Seller reserves the right to change prices at any time.
Only the prices and taxes indicated at the time of the order are applicable, subject to availability on that date.
Prices are provided in euros and do not include any shipping costs, which will be indicated and invoiced prior to the validation of the order by the Customer.
The total order amount (including all taxes) and, where applicable, the shipping costs will be communicated to the Customer before final approval of the order.
6. Order Confirmation and Payment
The Seller remains the owner of the ordered items until full payment for the order has been received.
A. Payment
B2B clients pay 50% of the total amount at the time of ordering. The remaining 50% will be invoiced upon delivery of the product.
The B2C clients pay 100% of the amount at the time of ordering. The product will only be dispatched once full payment has been made.
The Seller also reserves the right to refuse an order from a Customer who has not settled a previous order or has only partially settled it or who is involved in a payment dispute.
We reserve the right to refuse or cancel certain orders. We also reserve the right to reduce the quantity of certain orders. In such cases, we will always contact you via phone or email.
You are required to provide correct billing details when making a purchase. You must also notify us of any changes to these billing details in the future.
B. Confirmation
Upon receipt of the validated purchase with payment, the Seller will send the Customer the purchased item along with an invoice unless the invoice is included in the delivery.
In the event of the unavailability of a product or service, the Seller will notify the Customer by email as soon as possible in order to replace or cancel the order.
7. Proof
Communication, orders, and payments between the Customer and the Seller can be evidenced by means of automated records, which are stored under reasonable security conditions in the Seller’s computer systems.
Orders and invoices are archived on a reliable and durable medium, which is considered as evidence.
8. Shipping policy
A. Delivery time & shipping costs
When placing an order, the Customer should consider a delivery time of 6-8 weeks, depending on their location. CHRISTIAN ANDRE will send a confirmation email and keep the Customer appropriately informed about the progress of their order. The delivery times are indicative. In the event of a late delivery, no compensation can be claimed from the Seller or the carrier.
Shipping costs will be charged based on the Customer's location.
Once the product has been shipped, no changes can be made. It is therefore essential that the Customer provides correct information to CHRISTIAN ANDRE. Additional costs resulting from incomplete or incorrect information provided by the Customer will be charged to the Customer.
B. Damages
Our products are handcrafted, giving each model unique characteristics and textures. Minor marks of craftsmanship may be visible and are considered part of the product’s character.
If the product is damaged or defective, it must be reported within 30 days of receipt of the product via email. We recommend clearly describing the issue and including photos if possible.
With approval from CHRISTIAN ANDRE, the product may be returned to Sint-Antoniusstraat 68, 2000 Antwerp. The repair and return of the product will depend on the nature of the issue and the Customer’s location.
We also recommend using a track-and-trace shipping service. CHRISTIAN ANDRE cannot be held responsible for the loss of products during transit.
For imports outside of Belgium, local authorities may impose customs duties, VAT, and other charges. These costs cannot be reclaimed from CHRISTIAN ANDRE under any circumstances.
CHRISTIAN ANDRE is not aware of local import duties and advises customers to check with customs and local authorities. CHRISTIAN ANDRE is not responsible for any additional storage fees if the customer fails to collect the product or pay local taxes.
C. Returns
The following conditions apply to all products:
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Products are custom-made according to the Customer’s specifications, so refunds are not possible. However, exchanging a product is allowed.
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If you wish to exchange a product, you must notify us within 30 days of receiving the product.
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A product is eligible for exchange only if it is unused and in the same condition as when received. The product must also be returned in its original packaging.
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The customer must provide a proof of purchase to CHRISTIAN ANDRE.
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The product should be returned to CHRISTIAN ANDRE – Sint-Antoniusstraat 68, 2000 Antwerp.
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The return shipping costs are the responsibility of the Customer and cannot be claimed back from CHRISTIAN ANDRE.
Any complaint or return that is not made in accordance with the rules defined above and within the specified timeframes will not be considered and releases the Seller from all liability towards the Customer.
9. Warranties
The Seller guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of the conclusion of the contract.
If the Customer is a consumer, they have two years from the delivery of the product to enforce the legal warranty of conformity. However, if the purchased product was a second-hand item, the warranty period is one year.
Any lack of conformity must be reported to the Seller as soon as possible and, in any case, no later than two months after the discovery of the defect.
10. Data Protection
The Seller will retain proof of the transaction, including the purchase order and the invoice, in its computer systems under reasonable security conditions.
The Seller guarantees the protection of the Customer's personal data in accordance with the Privacy Policy available on the Platform.
11. Force Majeure
If the Seller is wholly or partially prevented from fulfilling the order due to an unforeseen circumstance beyond their control, this shall be considered a force majeure event.
In the event of force majeure, the Seller has the right to suspend the execution of the order, in whole or in part, for the duration of the force majeure. The Seller will inform the Customer immediately.
If the force majeure lasts for more than 90 days without interruption, either party has the right to unilaterally terminate the contract by registered letter to the other party. Nevertheless, the services already provided by the Seller will be invoiced proportionally to the Customer.
12. Independence of Provisions
If one or more provisions of these General Sales Terms are declared illegal or void, the remaining provisions shall remain in full force and effect.
The illegality or invalidity, in whole or in part, of any provision of these General Sales Terms does not affect the validity and applicability of the other provisions.
The Seller reserves the right to replace any illegal or invalid provision with another valid provision with the same purpose.
13. Applicable Law and Competent Court
These General Sales Terms are governed by Belgian law.
In the event of a dispute and in the absence of an amicable solution, the dispute will be submitted to the competent courts of the judicial district where the Seller's registered office is located.